Refund Policy
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Full refund on any purchase within 14 days. No reason required, and nothing to return.
Who can get a refund
You can get a full refund on any purchase, including the Complete Reference Library, if you request it within 14 days of the purchase date. You don't need to give a reason.
How to request a refund
Email novarissupportmails@gmail.com with your order number. If you're writing from a different address than the one you used at checkout, include that address too. That's all we need.
When you'll receive it
Refunds go back to your original payment method. We issue the refund within 5 business days of your request. Your payment provider or bank may take a few additional days to show it on your statement.
Nothing to return
Because the guides are digital, there's nothing to send back. We simply ask that you stop using the files once you've been refunded.
Damaged files
If a file is damaged or won't open, tell us when you write. If you'd prefer, we'll send you a replacement file instead of a refund. Either way, the choice is yours.
Questions
Email novarissupportmails@gmail.com. We reply within two business days. See also our Delivery Policy and Terms of Service.